IT Solution delivery processes have constantly been evolving to ensure success for customers.
However, our belief is that the current phase of digitization agenda that organizations are focusing on, requires a re-think of the IT delivery model
On the three key expectations of customers namely ROI, commitment and innovation, we have tried to introduce innovative improvements.
BEGIN WITH FEASIBILITY
In our eagerness to get a project off-the-ground, we often miss-out on asking the critical questions that determine the success of the program.
In the feasibility phase we work with the program's stakeholders to find answers to questions which will impact the feasibility. This phase helps the sponsors and stakeholders to get a view of the RoI (return on investment) that they should be looking at.
CUSTOMERS AS PARTNERS
Customer teams have a major role to play for the success of the IT program. Without the commitment of the customer's team the vendor cannot be successful.
Hence, during the planning phase we involve the customer's stakeholders so that they are clear of their commitment and become partners in the success of the program.
DESIGN THINKING EMBEDDED SOLUTIONING
Our belief is that to offer the best possible IT solution to the customer, it is essential to think from the customer's perspective. That's where the Design Thinking framework comes in.
The Design Thinking Framework pushes the solutioning team to challenge assumptions and get close to finding the optimum solution.