Nav Bot - US 1040 Tax processing
35000 to 40000 end customers of CPA Firms were expecting their client copies to be received after processing. However operations team in Ao Tax comprised of 30-40 people was not able to deliver it in time, Approximately 8-10 % of errors have experienced while processing. This led to customer dissatisfaction.
Highly Manual & Repetitive
High in volume and time consuming
Operational Effieciency Risk
What does the US 1040 Tax Bot do?
This software robot named US 1040 Tax Bot created with Automation Anywhere basically has three functionalities
Preparing Tax Return for the client
Final Upload Phase
Sending the Acknowledgment to the customer
Filing the Tax Return & Transmitting it to IRS
Handling Tax Extension scenarios
Efficiency and Quality
High Operational Efficiency